Return Policy of ARTH ANANT
Effective Date:
At ARTH ANANT, we are committed to ensuring our customers have a satisfying and hassle-free shopping experience. This Return Policy outlines the terms and conditions for returning products purchased from our website.
1. Return Eligibility Window
Time Frame: You have 7 calendar days from the date of delivery to initiate a return.
Product Condition: Items must be unused, in original condition, and in original packaging.
Proof of Purchase: A valid receipt or proof of purchase is necessary.
2. Non-returnable Items
Custom-made items, sale items, perishables, and personal care products are excluded from returns.
3. Return Process
Initiating a Return: Contact ARTH ANANT’s customer service team with your order number and reason for the return.
Return Pickup: Return pickup is complimentary for our customers.
4. Refunds
Refund Form: Refunds are issued as a coupon/gift card for use on the ARTH ANANT website.
Coupon Value: The value is equivalent to the purchase price of the returned item, excluding shipping costs.
Coupon Expiration: The coupon/gift card is valid for lifetime.
5. Video Proof Requirement
Issues Related to Empty Box / Missing Product / Wrong Product Delivered/ Defective Product Delivered Complaints will only be accepted for RETURNS against refund, all other requests will be rejected.
360 Degree Parcel Opening Video is must in case of any such issue.
Raise Complaint within 24 Hours
6. Return Reason Selection
Predefined Reasons: Choose a return reason from the options available on our return portal.
Accuracy Requirement: The video evidence must match the selected return reason.
7. Return Request Handling
Review Process: Our team reviews the return request and video evidence.
Notification of Decision: Customers are notified about the acceptance or rejection of their return.
8. Quality Control (QC) Process
QC Inspection: Every return undergoes a QC inspection.
QC Pass Criteria: The product must be in original condition and correspond with the customer’s stated reason for return.
9. QC Failure Consequences
Return Rejection: QC failures lead to the rejection of the return request.
No Refund: No coupon/gift card will be issued for QC-failed returns.
10. Shipping Charges for QC-Rejected Returns
Customer’s Responsibility: Customers must cover the shipping costs for returning QC-failed items.
11. Coupon Issuance Timeline
Coupon Issue: Coupons are issued within 7 days after QC-passed returns are received.
Coupon Notification: Customers are informed about the coupon issuance.
12. Return of QC-Failed Products
Return Shipping: QC-failed items are returned to the customer at their expense.
13. Customer Service Contact
For inquiries, reach out to ARTH ANANT’s customer service at [Customer Service Email/Phone Number].
14. Policy Amendments
ARTH ANANT reserves the right to modify this policy. Continued use of our services signifies agreement to these terms.
15. Customer Responsibility
Customers are responsible for meeting the return criteria and providing accurate video proof for returns.
Note: ARTH ANANT retains the absolute discretion in return and refund decisions and may update this policy as needed. Customers are encouraged to review this policy regularly.
